We're very proud and committed to the work we do here on the Access Card and our associated access registration schemes but sometimes we might not get everything right and we want to ensure we can support you with this.
Sometimes people might misunderstand how we work or our goals and ambitions, and write to tell us that they simply don't like what we do.
We've copied a few of the most common responses in this section of the FAQ and if we receive a complaint that fits these categories we're afraid to say that you will not receive a personalised response.
Our complaints process will:
Address and investigate a complaint that your personal application has been mishandled and that you have been treated in an inappropriate manner, including the way in which symbols have been allocated.
Address and investigate a complaint that your personal data has been mishandled outside of our privacy policy ie in a data breach
We will not respond to complaints around:
Generalised complaints about the way in which the scheme is operated
Generalised complaints about the way in which we handle our data as specified in our data privacy policy
If you feel that you have a specific issue related to each of these points we will provide a full response so please email us at feedback@accesscard.online and make sure to put your application reference number in the subject line of the email.
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