When you're linking your Access Card or 3rd party Digital Access Pass number, the details you enter must be EXACTLY the same as you entered on the application form.
The system works by checking 3 different fields to validate your details and confirm your access requirements.
These are:
Your First Name
Your Surname
Your Card / Digital Access Pass Number
Any types or spelling mistakes, or using a different name (ie Matthew on the application form and entering Matt when linking) will show your card as not valid.
The number is the confirmation number you received after your application was confirmed, and the number can be found in both the subject of your confirmation email and in the body of the text.
This is a different number from the one related to confirming receipt of your application.
You must also ensure the ID number will work with the event/venue you are trying to use it with. For example, if you have a Digital Access Pass, this will only work with the venue it is linked with. Whereas Access Cards work with all of the venues we partner with.
If you think you might be entering your ID number incorrectly and want to double check your details, you can get an ID reminder using our Check Details form
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